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Privacy Policy

Effective date: 1 February 2026

Gridworld Technologies UK Ltd ("Gridworld", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Gridworld Technologies UK Ltd is a company registered in England and Wales. We are the data controller for personal data collected through this website and our Services.

Contact: contact@gridworld.ai — Oxford, United Kingdom.

2. Information We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, company name, and message content when you submit our contact form or communicate with us directly.
• Account information: Credentials and profile data where platform access is granted under a commercial agreement.
• Usage data: IP address, browser type, pages visited, and interaction data collected automatically via server logs and analytics tools.
• Operational data: Process telemetry, configuration data, and event logs uploaded to the Gridworld platform by enterprise customers (governed separately under our Data Processing Agreement).

3. How We Use Your Information

We process personal data for the following purposes and on the following legal bases:

• Responding to enquiries (Legitimate interest / Contract): To reply to contact form submissions and pre-sales communications.
• Providing the Services (Contract): To create and manage accounts, deliver platform features, and provide support.
• Improving the Services (Legitimate interest): To analyse usage patterns, diagnose errors, and develop new features. We do so using aggregated or anonymised data where possible.
• Legal compliance (Legal obligation): To comply with applicable laws, regulations, and lawful requests from public authorities.
• Marketing communications (Consent): To send product updates or newsletters where you have opted in. You may withdraw consent at any time.

4. Cookies and Tracking

Our website uses strictly necessary cookies to maintain session state and security. We do not currently deploy third-party advertising or tracking cookies. We may use privacy-respecting analytics (e.g. aggregated, cookieless tools) to understand site traffic.

You can control cookie preferences through your browser settings.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share data with:

• Service providers: Hosting, infrastructure, and communication providers who process data on our behalf under appropriate data processing agreements.
• Professional advisors: Legal, financial, or security professionals under duties of confidentiality.
• Regulatory authorities: Where required by applicable law or court order.
• Business transfers: In the event of a merger, acquisition, or asset sale, personal data may transfer to a successor entity subject to equivalent protections.

6. International Transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent standard contractual clauses.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact enquiries are retained for up to 24 months. Platform account data is retained for the duration of the commercial relationship and up to 12 months thereafter unless otherwise agreed.

8. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten") where no legitimate purpose overrides your request.
• Restrict or object to processing in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact contact@gridworld.ai. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. No transmission over the internet can be guaranteed as completely secure; we will notify you of any breach as required by law.

10. Children

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by email or via a notice on our website. The "effective date" at the top of this page reflects the most recent revision.

12. Contact

For any privacy-related questions or requests, please contact:
contact@gridworld.ai
Gridworld Technologies UK Ltd